1. Information We Collect
1.1 Information You Provide
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone number, password | Account creation and authentication |
| Profile Information | Company name, role (homeowner/contractor/PM) | Personalized service delivery |
| Property Information | Address, property type, square footage, age | Accurate estimates and recommendations |
| Communications | Chat messages, photos, support tickets | Service delivery and support |
| Payment Information | Card details (processed by Stripe), billing address | Transaction processing |
1.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: Approximate location based on IP address (not precise GPS)
- Log Data: IP address, access times, referring URLs, error logs
1.3 Information from Third Parties
- Social Login: If you sign in with Google or other providers, we receive your name and email
- Contractors: Work history, ratings, and reviews from our network
- Analytics Providers: Aggregated usage statistics
2. How We Use Your Information
We use your information to:
- Provide Services: Deliver AI diagnostics, generate estimates, match with contractors
- Improve Our Platform: Analyze usage patterns, train AI models, fix bugs
- Communicate: Send service updates, respond to inquiries, provide support
- Process Payments: Handle subscriptions and token purchases securely
- Marketing: Send promotional content (with your consent where required)
- Security: Detect fraud, prevent abuse, protect our users
- Legal Compliance: Meet regulatory requirements and respond to legal requests
3. Information Sharing
We do not sell your personal information. We may share information with:
3.1 Service Providers
- Cloud Hosting: Data storage and processing
- Payment Processing: Stripe for secure transactions
- Email Services: Transactional and marketing communications
- Analytics: Understanding usage patterns
- AI Services: OpenAI, Anthropic, Google for AI capabilities
All service providers are bound by data processing agreements and may only use data as instructed.
3.2 Contractors
When you request contractor services, we share relevant information (property details, contact info) with contractors to facilitate service delivery.
3.3 Legal Requirements
We may disclose information if required by law, court order, or to protect rights, safety, or property.
3.4 Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred. We will notify you of any change in ownership.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, basic functionality | Session / 1 year |
| Functional | Remember preferences, language settings | 1 year |
| Analytics | Understand usage, improve services | 2 years |
| Marketing | Personalized ads, conversion tracking | 90 days |
4.2 Managing Cookies
You can control cookies through:
- Browser settings to block or delete cookies
- Our cookie consent banner (where applicable)
- Opt-out links for specific analytics providers
Note: Disabling essential cookies may affect functionality.
4.3 Do Not Track
We currently do not respond to "Do Not Track" browser signals as there is no industry standard for compliance.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations (tax records: 7 years)
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
When you delete your account, we remove or anonymize your data within 90 days, except where retention is legally required.
6. Data Security
We implement industry-standard security measures:
- Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
- Access Controls: Role-based access, multi-factor authentication for staff
- Monitoring: 24/7 security monitoring and intrusion detection
- Audits: Regular security assessments and penetration testing
- Vendor Security: Due diligence on all third-party providers
While we strive to protect your data, no method of transmission or storage is 100% secure. Please use strong passwords and protect your login credentials.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing activities
- Restriction: Request limited processing of your data
- Withdraw Consent: Withdraw consent where processing is consent-based
To exercise these rights, contact us at resihubai@gmail.com. We will respond within 30 days.
8. Information for EU/EEA Users (GDPR)
GDPR
8.1 Legal Bases for Processing
- Contract: Processing necessary to provide Services you requested
- Consent: Marketing communications, optional cookies
- Legitimate Interests: Security, fraud prevention, service improvement
- Legal Obligation: Tax records, regulatory compliance
8.2 International Transfers
Your data may be transferred to the United States. We use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.
8.3 Supervisory Authority
EU residents have the right to lodge a complaint with their local data protection authority.
9. Information for California Residents (CCPA/CPRA)
CCPA
9.1 Your California Rights
- Right to Know: What personal information we collect, use, and share
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale/sharing of personal information
- Right to Non-Discrimination: Equal service regardless of exercising rights
- Right to Correct: Request correction of inaccurate information
- Right to Limit: Limit use of sensitive personal information
9.2 Categories of Information
In the past 12 months, we have collected: identifiers, commercial information, internet activity, geolocation data, and professional information.
9.3 We Do Not Sell Personal Information
ResiHub AI does not sell personal information as defined by the CCPA. We do not share personal information for cross-context behavioral advertising.
9.4 Authorized Agents
You may designate an authorized agent to make requests on your behalf with proper verification.
10. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.
11. International Data Transfers
ResiHub AI is based in the United States. If you access our Services from outside the US, your information will be transferred to and processed in the US, where data protection laws may differ from your jurisdiction.
We ensure appropriate safeguards through:
- Standard Contractual Clauses for EU transfers
- Data Processing Agreements with all vendors
- Privacy Shield frameworks where applicable
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy with a new "Last Updated" date
- Sending an email notification for significant changes
- Displaying a notice on our platform
Your continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: resihubai@gmail.com
- Website: resihubai.com
- Response Time: We aim to respond within 48 hours
Data Protection Requests: For formal data subject requests (access, deletion, etc.), please email us with "Privacy Request" in the subject line. We will verify your identity and respond within 30 days.